Refund policy

Refund & Return Policy

We stand behind the quality of our products, but due to the nature of our business and fulfillment process, we offer a strict return policy to ensure fairness and efficiency for all customers.

🕒 Return Window
You may request a return within 7 days of delivery. After this window, we cannot accept return requests.

⚠️ Eligibility Requirements

  • Item must be unused and in original packaging

  • Return must be pre-approved by our support team

  • Customer is responsible for return shipping costs

  • Refunds are subject to inspection and approval

📦 Restocking Fee
Approved returns are subject to a 30–40% restocking fee based on product condition and reason for return.

💳 Refund Method
Refunds are typically issued as store credit. Refunds to original payment method are only granted in rare cases and still subject to fees.

🚫 Non-Refundable Situations
We do not issue refunds for:

  • Late delivery due to shipping delays or customs

  • Orders marked as delivered but claimed as not received

  • Packages returned due to incorrect address

  • Used or damaged items

📩 How to Start a Return
Contact our support team at [your email] with your order number and reason for return. Returns sent without approval will not be accepted.

Note: Our team is here to help with product issues, and we may offer a resolution such as reshipment or partial credit where applicable.